Frequently Asked Questions
FAQ'S
Find answers to all of your questions about Herbal Harmony Company, using our products, shipping and more on our FAQ page!
Don't see an answer to your question? Contact us at hello@herbalharmonycompany.com and we'll be happy to help you out!
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1. What is the shelf life of the Organic Elderberry Syrup?
Our Elderberry Syrup is fresh for up to 3 months when refrigerated.
2. How should I store the Organic Elderberry Syrup?
To maintain its freshness and potency, store the syrup in the refrigerator.
3. Is the Organic Elderberry Syrup safe for children?
Our syrup contains honey and is not suitable for children under the age of 1 year old. We are currently working on a formula for children under one. Stay tuned.
4. Do you ship outside of the USA?
Currently, we only ship our products within the USA.
6. Shipping FAQ
Do you offer free shipping?
Yes! We offer free shipping on all orders over $100. For orders under $100, a flat rate shipping fee applies.
How long will it take for my order to ship?
We ship orders twice per week to ensure your products arrive fresh and haven’t been sitting in a warehouse for too long. Once your order is fulfilled, it will be shipped within 1-2 business days.
When does the shipping time start?
The shipping time starts 1-2 business days after we fulfill your order, not from the moment you place it. We prioritize fulfilling your order carefully to ensure the highest quality.
Why do you only ship twice per week?
We want to ensure that your order isn’t sitting in a warehouse for more than 3 days. By shipping twice per week, we maintain the freshness and quality of our products, ensuring they arrive at your door in the best possible condition.
How will I know when my order has shipped?
Once your order has been fulfilled and shipped, you’ll receive a confirmation email with tracking details so you can follow your package’s journey to your doorstep.
5. Can I use the elderberry syrup if I have allergies?
Please review the ingredient list and consult with your healthcare provider if you have any concerns about potential allergies.
If you didn't find the information you were seeking, don't hesitate to reach out to us anytime on the Contact Us page!